The challenge wasn't the eight sales channels. It was that nothing talked to anything else. The owner navigated more than 35 separate logins. Procurement portals for each supplier. Eight sales-channel dashboards. Inventory tracked on spreadsheets. Demand forecasting based on static snapshots. Pricing decisions on intuition. Marketing performance scattered across Google Ads, Yelp, Instagram, and Meta. Financials in QuickBooks, disconnected from every operational lever upstream.
- More than 35 separate logins across suppliers, sales channels, finance, marketing, and quality.
- Seven operational workstreams running as silos.
- The owner was the only person bridging the silos. Every cross-stream decision routed through them.
- Manual reconciliation and login-hopping consumed 40+ hours of owner time each week.
- Pricing, procurement, and capacity decisions were intuition-driven. Margin and growth leaked through gaps no one could see.
